No meal-time stress during your trip

Food allergies? No worries! Let us help you explore Japan!
Our service provides chef-made, allergy friendly foods and delivery to hotels in Japan.
We will meet with you on video meeting to build a fully curated menu based on your needs, so you will be familiar with the faces behind your meals.

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Our services

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  • Delivery to hotels

    Chef-made meals are cooked and frozen in our kitchen and delivered to the hotel. We can help much more if you let us know at least one month in advanced!

  • Pick up at Tokyo Station

    You can pick up meals from the fridge locker at Tokyo station at your convenience.
    It is located 1 min away from Tokaido Shinkansen bullet trains at the Tokyo station.

  • Reservation-Only Dining

    Located in Kamikitazawa, Setagaya-ku—just 30 minutes from Shinjuku—
    our exclusive restaurant offers a bespoke dining experience. Enjoy a meticulously crafted course meal, tailored to your preferences by our chef.

    ※Currently unavailable. Stay tuned for updates!

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How it works
Please reach out to us on Facebook. We'll send you forms about asking your diet restrictions and trip plans.
Let’s schedule a 30–60 minute video call to discuss your needs and preferences.
We will create a personalized menu based on our discussion and provide a detailed ingredient breakdown.
 Review and adjust your meal plan as needed until you’re satisfied. Feel free to ask for support anytime!
 Your order will be confirmed once payment is complete. Please make your payment within 3 days using the payment link we provide.
 Your package can be delivered to your hotel, but please check in advance if your hotel accepts frozen items.

Tailored to your tastes and needs

  • Each product clearlly labelled

    Each food item will be labelled with the information below, and with each meal packaged separately.　
    -Name of the food
    -Date
    -How to cook(Boil/Microwave/Defrost)

  • Customized menu

    We will create tailor made meal plans based on your requests and allergies. You can review and modify the menu as much as you want up to two weeks before finalized.
    pricing guide:
    • Meal sets:¥2,500–¥6,000 per set (varies by menu and quantity)
    • Snacks: Starting at ¥800 (varies by menu and quantity)

    Additional costs may apply for:
    • Shipping fees
    • Service fee (15%)
    • Bento box fee (if you choose the bento box style)

  • Ingredients list

    We provide a full list of ingredients when we send the proporsoed menu. Ingredient labelling follows Japanese requirements, so feel free to ask if you have a question.
Book Appointment

Checklist for the hotel

  • Capability of receiving frozen package.

    Some hotels cannot receive frozen packages and store it for you. In that case, please ensure you are at the hotel to receive the package directly from the delivery service.
    You can select a delivery time from the following options:
    ㆍ 8 am - 12 pm
    ㆍ2 pm - 4 pm
    ㆍ 4 pm - 6 pm
    ㆍ6 pm - 8 pm
    ㆍ7 pm - 9 pm

  • Fridge/Freezer's storage

    Pleae inquire about how many meals your hotel's fride can store. We usually suggest to store meals in a freezer and defrost in the fridge a day before you intend to it eat.
    Feel free to reach us out even if you have a problem with storage.
    We would be happy to work with you on it!

  • Kitchen utilities

    We need to know what kind of
    kitchen appliances you will have access to. We will send you a meal proporsal based on what kind of appliances you can use.
    If you are planning on dining at the hotel, sometimes they can heat and plate meals for you.
    Please let us know what is available for you:
    ㆍMicrowave
    ㆍStove
    ㆍPlates
    ㆍ Kitchen utensil
    Please ask if you need further details!
Ask us more details

matoil friendly hotel

  • What is a matoil friendly hotel?


    Stay stress-free at a Matoil Friendly Hotel! Matoil and the hotel handle your frozen meal deliveries, and with fully equipped kitchens in your room, you can enjoy matoil’s meals anytime—no coordination, storage, or package delivery worries. Enjoy your trip with complete peace of mind.

  • MIMARU

    MIMARU is an apartment-style hotel with each room featuring a fully equipped kitchen and dining area, so you can enjoy safe and comfortable meals during your stay.
    Location：Tokyo, Kyoto, Osaka

    Get to know MIMARU 

  • R＆Run Kyoto

    R&Run Kyoto is ideal for families and groups traveling together.
    The property offers spacious 3LDK apartments with fully equipped kitchens and generous living areas, providing the comfort and convenience of home.
    Guests can also rely on the concierge team for support throughout their stay, ensuring a seamless and stress-free experience in Kyoto.
    Location: Kyoto

    Get to know R＆Run 

Hear it from our customers!

'We had an amazing night. Matoil blew us away and completely exceeded our expectations. Everyone was so kind and friendly. My son said that was the best dinner he has ever had. My heart really swelled with joy to see him enjoy a meal so much. On behalf of our entire family, Thank you to the entire staff of Matoil for making us feel so welcome and cared for. It is a dinner we will never forget.

Store information

We have a factory/restaurant located in Kamikitazawa, Setagaya-ku, Tokyo.

Address:〒156-0057 Tokyo, Setagaya City, Kamikitazawa, 4−15−12 1F
Phone:+81 70-3798-1222
Facebook: https://www.facebook.com/matoil.en
Instagram: @matoil_insta