Don’t forget to check with your hotel before placing your order!

Please confirm the points below to ensure a smooth delivery and enjoyable meal experience.

Check list for hotel

  • ①Receiving Frozen Packages

    Some hotels are unable to accept or store frozen deliveries.

    If that’s the case, please make sure you are present at the hotel to receive your package directly from the delivery service.

    You can select your preferred delivery time from the following options:

    • 8:00 am – 12:00 pm
    • 2:00 pm – 4:00 pm
    • 4:00 pm – 6:00 pm
    • 6:00 pm – 8:00 pm
    • 7:00 pm – 9:00 pm


  • ②Refrigerator / Freezer Storage

    Please check with your hotel how much freezer or refrigerator space is available.

    We recommend storing meals in the freezer and moving them to the fridge one day before eating to defrost naturally.

    If storage is difficult, feel free to contact us —

    we’re happy to find a solution together!

  • ③ Kitchen Facilities

    Ask your hotel what kitchen appliances or utensils you can use.

    If you plan to dine in your room, some hotels may help heat and plate your meals for you.

    Please confirm what’s available:

    • Microwave
    • Stove
    • Plates
    • Kitchen utensils

    Contact us anytime if you need more details or advice.
FAQ

matoil friendly hotel

  • What is a matoil friendly hotel?


    Stay stress-free at a Matoil Friendly Hotel! Matoil and the hotel handle your frozen meal deliveries, and with fully equipped kitchens in your room, you can enjoy matoil’s meals anytime—no coordination, storage, or package delivery worries. Enjoy your trip with complete peace of mind.

  • APARTMENT HOTEL MIMARU

    MIMARU is an apartment-style hotel with each room featuring a fully equipped kitchen and dining area, so you can enjoy safe and comfortable meals during your stay.
    Location：Tokyo, Kyoto, Osaka

  • R＆Run Kyoto

    R&Run Kyoto is ideal for families and groups traveling together.
    The property offers spacious 3LDK apartments with fully equipped kitchens and generous living areas, providing the comfort and convenience of home.
    Guests can also rely on the concierge team for support throughout their stay, ensuring a seamless and stress-free experience in Kyoto.
    Location: Kyoto