Q. Is the consultation free?
Yes, the initial consultation is completely free! We are happy to discuss your allergy concerns, meal preferences, and delivery options at no cost. Once you decide to move forward with an order, a 15% Service Fee will be applied to cover the specialized menu design, thorough ingredient checks, and the high-level safety management required for your specific needs.Please feel free to message us with any questions—we are here to help you travel safely!
Q. How much is the meal?
Our meals are roughly ¥3,800 per adult per serving, depending on the number of dishes in your custom menu.Please note the following additional costs:Service Fee: 15% of the meal total (covers specialized allergy-safe consultation and preparation).Delivery Fee: Varies by location and the quantity of meals ordered. (We will provide a specific quote once we know your destination).
Q. Can you deliver to my hotel or Airbnb?？
Yes! However, for Airbnb, please ensure your host allows package deliveries and that you are available to receive the meal in person, as our food is delivered frozen.You can select a delivery time slot :【08:00 - 12:00】【14:00 - 16:00】【16:00 - 18:00】【18:00 - 20:00】【19:00 - 21:00】Please Note: We cannot take responsibility if the package is not received due to your absence or Airbnb restrictions.Recommendation: For a smoother experience, we highly recommend staying at one of our Allergy-friendly partner hotels, where the staff can safely receive and store your meals for you.
Q. How do you prevent cross-contamination?
Information Verification: We carefully verify all ingredient information based on the detailed data provided by our manufacturers.
Facility Environment: Since we handle various ingredients within the same facility, we cannot guarantee a 100% allergen-free environment with absolute certainty.
Precautionary Notice: While we take every precaution to accommodate food allergies, please be aware that meals are prepared in a kitchen where allergens are present.
Facility Environment: Since we handle various ingredients within the same facility, we cannot guarantee a 100% allergen-free environment with absolute certainty.
Precautionary Notice: While we take every precaution to accommodate food allergies, please be aware that meals are prepared in a kitchen where allergens are present.
Q. Which areas in Japan do you deliver to?
We deliver nationwide, including Tokyo, Osaka, and Kyoto. Simply send us your itinerary or hotel name, and we will confirm delivery availability for you immediately.
Q. I have multiple allergies (e.g., beans, chicken, fish). Can you accommodate them?
Absolutely. We specialize in bespoke, multi-allergen-free meals. Just let us know your specific restrictions, and we will ensure every dish is safe and delicious.
Q. We are planning to visit Japan in next year, but we are not sure about trip plan yet.When should we contact you?
You can contact us anytime! In fact, the sooner, the better. Even if your dates aren't set, we can start discussing your dietary needs and how we can support your journey.
